What are facility management services?
Energy and utility companies are usually focused on distributing resources like electricity and water from their facilities to homes and businesses globally. However, for those managing these facilities, it's critical to monitor and understand internal operations to improve performance.
What is the role of facility management?
Facilities management is an essential part of a workspace to maintain the functionality, comfort, safety, and efficiency of buildings, grounds, infrastructure, and real estate. It plays a critical role in making sure environments are safe. Everything that surrounds employees in these spaces, whether they are working, playing, learning, or living, is influenced by facilities management to guarantee comfort, productivity, and sustainability.
Effective facilities management can improve the immediate workplace experience as well as contribute to an organisation’s financial health by impacting the short- and long-term value of properties, buildings, and equipment. This includes optimising space usage, overseeing capital projects, managing and maintaining energy systems, handling lease accounting, and improving the workplace experience.
The role covers several key areas, including:
- Lease management (administration and accounting)
- Planning and managing capital projects
- Ongoing maintenance and operations
- Energy management
- Occupancy and space management
- Improving employee and occupant experiences
- Emergency management and business continuity
- Overall real estate management
What are facility management services?
Facilities management is divided into Hard FM and Soft FM. Hard FM deals with the physical components of a facility like plumbing, wiring, and heating, which are critical for occupant safety and are legally required. Soft FM focuses on services such as custodial work, lease accounting, and catering, enhancing the comfort and safety of buildings.
Both types are essential for smooth building operations. Facilities managers are crucial in environmental sustainability, actively working to reduce carbon emissions through strategies like asset optimisation, control automation, and promoting behavioural changes for sustainable reductions.
Effective carbon management involves collecting data to identify emission sources and monitor performance, helping managers maximise asset performance and advocate for replacing inefficient systems with smart controls to minimise energy waste. These efforts are vital for organisations aiming to achieve net zero carbon emissions.
In the medical sector, facilities management integrates multiple services, digital technologies, and environmental stewardship to create efficient, comfortable, and sustainable environments. Equans uses a strategic approach focused on lifecycle management and smart technologies to improve the sustainability and reliability of healthcare facilities. Meanwhile, facility management security involves protecting physical spaces, hardware, and software using comprehensive safety measures like access controls and surveillance.
Sectors benefiting from facilities management
Top facility management software helps managers monitor energy consumption, optimise utility and space utilisation, and manage repairs through a central interface. This technology can help reduce a building's consumption of energy and water. The software aids in improving energy and water efficiency, reducing operational costs, minimising downtime, and ensuring compliance and safety.
Various industries benefit from this technology. The IT and telecom sectors, experiencing rapid growth, rely on these systems for critical project management and maintaining network operations.
In manufacturing, better visibility of facilities and assets improves maintenance and safety. Financial services use these tools to manage diverse portfolios and streamline processes across locations. The government and public sectors utilise the software to ensure public services function efficiently, bolstering security and reducing costs. The real estate and construction industries also adopt these systems to manage properties, make the best use of space, and strengthen tenant relationships and profitability.
What is Smart Facilities Management?
Smart Facilities Management or Smart FM integrates advanced technology and services to improve building management and functionality. It uses data analytics, the Internet of Things (IoT), artificial intelligence (AI), and other digital tools for creating efficient and intelligent building systems. Key features of Smart FM include:
- Automation: Systems like security, heating, air conditioning, and lighting can be autonomously controlled by a building. It can also sense changes in its surroundings and respond to movement.
- Data: Managers may make well-informed decisions about maintenance and resource utilisation by using the data that Smart FM collects and evaluates from a variety of sensors. This can lead to energy savings and cost reductions.
- IoT devices: These monitor a variety of facility parameters, including energy use, air quality, and space usage. They offer in-the-moment insights that enhance comfort, security, and efficiency.
- User experience: Personalising environmental settings according to occupancy patterns and personal preferences, can raise user satisfaction levels all around.
- Sustainability: By improving resource management and lowering waste and energy consumption as well as environmental effects, smart FM encourages sustainable practices.
- Connectivity and integration: The interconnected network of devices and platforms in Smart FM systems streamlines operations and maintenance tasks.
- Predictive maintenance: Using AI and machine learning, Smart FM can predict maintenance needs, preventing downtime and prolonging equipment life.
- Security: The integration of advanced surveillance and access controls boosts building security through real-time monitoring and rapid response capabilities.
What is sustainable facilities management?
Sustainable facilities management includes practices, processes, and tools designed to minimise the environmental impact of workspaces by reducing resource consumption and creating energy-efficient environments with smaller carbon footprints. This approach is environmentally responsible and brings significant financial benefits.
The importance of sustainable facilities management extends beyond cost savings to regulatory compliance and corporate reputation. As global emissions need to decrease by 45 per cent by 2030 to mitigate severe climate change effects, and with corporate pledges aiming for net zero emissions by 2050, sustainable practices help organisations meet escalating Environmental, Social, and Governance (ESG) regulations more swiftly. This compliance enhances competitive advantage and bolsters reputation.
Sustainable facilities management is also necessary for talent acquisition and retention. A 2021 survey found that that 67 per cent of employees are more likely to accept job offers from organisations committed to sustainability, highlighting its importance in recruiting and retaining top talent, particularly among younger generations who prioritise corporate social responsibility.
Glossary
- Hard FM: Facilities management is divided into Hard FM, which covers essential physical services like HVAC and plumbing.
- Soft FM: This focuses on improving comfort through services like cleaning and catering.
- Internet of Things (IoT): A network of interconnected devices which can help send and receive data.
- Energy efficiency: Using less energy for the same tasks to reduce waste.
- Sustainability: Practices that do not compromise future generations' needs.
- Digital twin: A digital replica for monitoring.
- Predictive maintenance: The ability to anticipate necessary maintenance to prevent failures.
- Operational security: Measures to safeguard business operations.